RETURN ADDRESS IS 1112 N. Main St., Suite 104, Manteca CA 95336

Exchange Period: 3 days.
Day 1 is the day it is received. The wig must be shipped back by the 3rd day at the latest. That does not mean it needs to REACH us by the 3rd day, only that it needs to be shipped by the third day.

Hair pieces must be sent back in the original condition sent. No cuts, color, or adjustment of the cap (moving of the clips, combs, part, etc.) No adding concealer or chemicals to the cap. Do not use with any perfumes or near smoke. I inspect each return carefully, and the exchange is dependent on the condition upon return.  Please brush the hair and close all the clips when mailing back. 

PLEASE SEND AN EMAIL WITH YOUR RETURN TRACKING NUMBER BY DAY 3 to customerservice@locksandtops.com. Please include the order number and whether you would like a refund or store credit in the same email as the tracking number. Please ensure your name is on the package envelope.

Day 3 is the last day to send me the tracking number. If I did not receive a tracking number to my email on Day 3, it will have to be shipped back to the buyer at the buyer's expense ($20 SHIP FEE WITHIN USA, $45+ SHIP FEE INTERNATIONAL). 

Refunds are processed within 2-5 business days of being returned. Depending on your bank. It can take up to 7-10 business days to see the credit show up on your account after it has been processed. Please email us if you do not see your refund within 15 business days. 

Please check the sheet that came with the package for return address details, or ship back to the address on the package. If you lost it, please send us an email, as we need to keep our address disclosed for privacy.

Once we receive your exchange return, we will issue you a store credit to use at checkout. Please make sure to wait for your exchange code in order to buy another piece. If a second piece is purchased before using the store credit, the original will incur the restocking fee.

Please make sure to measure accordingly. You will find the size chart next to the details of each wig. Canceled orders, even if not shipped yet, will incur a 10% restock fee (unless you are using it as your one-time exchange).

In-stock orders have a 3-day exchange policy. This includes non-business days. If the 3rd day is a Sunday or a federal holiday, it can be shipped on Monday. If it is past the 3 business days, the hairpiece will be shipped back to the customer, at the customer’s expense. There is a 10% restock fee on all returns. This restock fee covers the shipping cost, the 3-6% paypal/credit card transaction fee, the inspection of the return, the rewash and reset of the hair, as well as relisting it on my website.

If you choose to exchange, you must wait for me to issue you the store credit code to avoid the restock fee. Purchasing another piece while the return is on its way back to me will incur a 10% restock fee on the original order.

INTERNATIONAL ORDERS incur a 15% restock fee of the entire order, minus the shipping cost.

If you are not home at the time of delivery, you can schedule a redelivery or pick it up from your post office. If a package is never picked up from the post office, they will treat it as abandoned after about 2 weeks and will ship it back to me. We are NOT responsible for abandoned packages being sent back to us, in case it gets lost.

Please only purchase if you are around to accept the package. I will not delay shipping if you are traveling. If you plan to travel or will not be home at the time the package will be delivered, it will be treated as a final sale if not returned on day 3. NO EXCEPTIONS. 

RETURN POLICY AS IS WRITTEN IN THE PACKAGE:

If you feel as if this hairpiece just does not work for you, no worries at all! I have a 3-day return policy, minus the 10% restock fee. Day 1 is the day shown delivered on tracking. If you receive it on Friday, it can be shipped back on Monday. Please don’t alter the piece in any way- cuts, color, using powder, concealer, perfumes/other odors/smoke, oils, sprays, cutting lace, or moving the part- or anything else that changes the way it looks once you received it. Please only wear at your home on a freshly cleaned head without any heavy fibers or fibers. I have the right to refuse return for any of those aforementioned conditions. Please brush the hair (unless its permed) and close all clips when mailing back. Return must be shipped in the bag and box it arrived in, a $20 fee will be deducted from the refund. 

Please email me the tracking number by the 3rd day with the order # in the subject line. customerservice@locksandtops.com. Unfortunately, I cannot accept exchanges past this date (unless granted 4 days). My mailman signs my packages for me, so a signature is not necessary.

Store credits: do not expire, it will be issued within 7 business days of receiving the return. The store credit is entered at checkout in the PROMO/COUPON CODE box. Please wait for your store credit code to purchase a future piece. Please write your name and order number on a card or paper and place it inside the box with your return.