Why, you may ask? So that we can keep your prices low. Additionally, we do not allow returns because of potential health issues. We will do live reviews to show you as much as we can about each wig. We realize colors are difficult to choose from, which is why we will show you the colors in both Inside and outside lighting, the cap construction, and close-up images of the hairlines. If you're truely not happy, we are working on a wig resell section so that you can trade or resell your wig to vetted buyers and sellers. If you need places to resell your wig, we do offer suggestions for resell groups on Facebook until our resell section is ready. Reach out to us at customercase@locksandtops.com, and we will be happy to assist.

I'm so glad you asked. Yes! Any time a wig has been used as part of a demo or review, we will offer a discount to you. Before all open-box wigs leave us, we will wash and treat them to ensure you are receiving a clean, fresh wig. Your safety is always our first concern.

Yes, we do have giveaways. We love to give wigs away. It's my favorite part. So, make sure you join us on the Locks and Tops Facebook group as well as our Lives to snag one.

We do our best to ensure that you receive your wig within 21 days. However, the vendor may occasionally be out of stock, and delivery may take closer to 30 days. If this is the case, we will reach out to you to offer another color, style, refund, or store credit. We want you to be happy. We currently only ship within the US, but are planning to expand, so stay tuned.