Insurance Reimbursement
Medical Hair Loss & Cranial Prosthesis Support
At Locks and Tops, we understand that hair loss is more than a cosmetic concern. For many women, it is emotional, personal, and deeply connected to identity, confidence, and a sense of self.
Whether you are experiencing hair loss due to alopecia, chemotherapy, autoimmune conditions, hormonal changes, surgery, stress-related shedding, scarring alopecia, thinning hair, or another medical concern, we are here to help you through the process with compassion, honesty, and support.
Our goal is to make finding a wig or topper less overwhelming. We help you understand your options, choose the right type of hair, select a comfortable cap construction, and find a look that feels natural and beautiful for you.
How Locks and Tops Can Help
We offer personalized support for women experiencing medical hair loss, including:
Private wig and topper consultations
Human hair wigs
Synthetic wigs
Heat-friendly synthetic wigs
Low-density and natural-looking options
Lace front and hand-tied cap options
Toppers for thinning hair
Custom human hair color options
Education on wig fit, care, and styling
Support for women new to wearing wigs
Medical-style invoices for insurance reimbursement when applicable
What Is a Cranial Prosthesis?
A cranial prosthesis is a medical term often used for a wig or hair replacement piece prescribed for hair loss related to a medical condition or treatment. Some insurance companies may use this term when reviewing claims for reimbursement.
When applicable, Locks and Tops can provide an itemized invoice using the term “cranial prosthesis” and include supporting details such as the product description, purchase amount, customization fees, business information, and HCPCS code A9282.
Please note that insurance coverage varies by plan. Locks and Tops cannot guarantee reimbursement, but we are happy to provide documentation that may help you submit a claim to your insurance company.
Before You Purchase
Before purchasing a wig or topper for medical hair loss, we recommend contacting your insurance company and asking about your coverage.
Helpful questions to ask include:
- Do I have coverage for a cranial prosthesis?
- Is HCPCS code A9282 covered under my plan?
- Is a prescription required?
- Is a letter of medical necessity required?
- Is prior authorization required before purchase?
- Is there a dollar limit or annual maximum?
- Do I need to use an in-network provider?
- Will the plan reimburse me if I purchase out-of-network?
- Is human hair covered, synthetic hair covered, or both?
- What diagnosis codes or documentation are required?
- How do I submit a claim for reimbursement?
Prescription Wording to Ask Your Doctor About
Your insurance company may require a prescription or letter of medical necessity from your doctor. You may ask your provider if they are comfortable using language such as:
“Cranial prosthesis for medical hair loss due to [diagnosis/condition]. HCPCS A9282. Medically necessary for the patient’s hair loss related to [condition/treatment].”
Your doctor should include the diagnosis or condition that applies to you. Locks and Tops does not diagnose medical conditions or determine insurance eligibility.
What We Can Provide
Upon request, Locks and Tops may provide:
- An itemized cranial prosthesis invoice
- Product description and purchase price
- Customization fees, if applicable
- Proof of payment
- Business name and contact information
- Tax ID, when appropriate
- NPI, if available
- HCPCS code A9282, when applicable
A Supportive Experience
We know this process can feel overwhelming. You do not have to figure it out alone. Whether you are purchasing your first wig, replacing a current piece, exploring human hair options, or simply trying to understand what will feel most natural, we are here to guide you with patience and care.
To schedule a consultation or ask questions, including your reimbursement instructions and checklist, please contact:
Locks and Tops
www.locksandtops.com
Phone: 1(209)767-3644
Email: customerservice@locksandtops.com
Schedule a Consultation